Apprentice Import and Export Customs Broker

• Support the smooth movement of air freight, road freight and customs shipments
• Accurately enter and maintain shipment information within company systems
• Track and trace shipments and provide updates to customers, suppliers and colleagues
• Assist with customs clearance activities, including preparing and checking customs documentation
• Support the arrangement of transport and final delivery of shipments
• Communicate professionally with customers, overseas offices, carriers, customs authorities and transport
  providers
• Help ensure accurate billing, invoicing and maintenance of shipment records
• Follow company procedures, customer requirements and compliance regulations at all times
• Escalate shipment delays, discrepancies or operational issues where required
• Support the team in achieving service, quality and performance targets
• Identify opportunities to improve operational efficiency and productivity
• Complete apprenticeship training and development activities to build knowledge of freight forwarding, customs
  processes and logistics operations
• Demonstrate professionalism, integrity and a commitment to excellent customer service

Apprentice responsibilities

• Learn freight-forwarding and customs procedures
• Follow company policies and health & safety requirements
• Provide good customer service and professional communication
• Keep accurate records and update databases
• Support experienced import/export staff with daily operations
• Develop knowledge of Incoterms, customs procedures, air waybills, cargo handling and international trade