IT Support Apprentice
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Company Pembroke College
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Provider QA LIMITED
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Location CB2 1RF
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Digital
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Ref NAS-2000061352
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Application Deadline Date 25/11/2026
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Start Date 02/12/2026
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Positions Available 1
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Working Week Monday to Friday, with occasional evening and weekend work as required.
Brief Description
You will support the IT Operations Manager and wider IT team in maintaining and developing the College's IT systems, networks and user support services. This is an excellent opportunity to gain hands-on experience across a broad range of technologies while providing first-line support to students, academic staff and College employees.
Training to be Provided
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Future Prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Vacancy Detail
- Provide day-to-day IT support to students, Fellows and staff
- Assist with diagnosing, maintaining, upgrading and replacing hardware and software
- Monitor and record the performance and behaviour of IT systems
- Carry out basic printer maintenance, including replenishing supplies and resolving common faults
- Support the management and maintenance of the College network and computing facilities
- Assist with server room hardware status checks and reporting
- Support the setup and operation of audiovisual (AV) equipment
- Help prepare and provide IT equipment for projects and events
- Maintain accurate documentation and records of work completed and knowledge gained
- Attend training courses, seminars and meetings as part of your professional development