Business Administrator Apprenticeship

Managing incoming telephone calls, emails, and customer enquiries in a professional manner.

Providing administrative support to managers and operational teams.

Scheduling appointments, maintenance visits, and engineer diaries.

Updating internal databases, CRM systems, and customer records.

Preparing and issuing quotations, reports, and business correspondence.

Maintaining accurate filing systems, both electronic and paper-based.

Assisting with invoicing, purchase orders, and general finance administration.

Liaising with customers, suppliers, contractors, and colleagues to coordinate services.

Monitoring and processing work orders to ensure timely completion.

Supporting compliance and health & safety documentation administration.

Processing incoming and outgoing post and deliveries.

Assisting with the preparation of meetings, including taking minutes and distributing actions.

Producing documents, spreadsheets, and presentations using Microsoft Office applications.

Tracking service requests and ensuring customer records remain up to date.

Providing excellent customer service while developing professional communication skills.

Supporting wider business projects and undertaking additional administrative duties as required.