Operations Support Apprentice

Supporting your line manager

• Complete tasks delegated by line manager accurately and on time.
• Help keep track of actions, deadlines and follow-ups.
• Assist with preparing documents, reports, presentations and spreadsheets.
• Help manage diaries, schedule meetings and co-ordinate appointments.

Supporting the Operations team

• Provide day-to-day administrative support to the operations team.
• Organise and maintain electronic and paper filing systems.
• Handle emails, phone calls and internal messages, passing them to the right person.
• Support new starter and leaver tasks, such as preparing paperwork and equipment.
• Help organise team events, training sessions and meetings, including taking notes.
• Help manage office supplies, resources and shared spaces.
• Assist the marketing team with content when required.

Data and records

• Update and maintain databases, trackers and logs.
• Carry out data entry and check information for accuracy.
• Help compile and format operational reports.

Reception

• Cover reception Monday to Friday, 3pm to 5pm, answering the phone, welcoming visitors and dealing with enquiries.
• Provide a friendly, professional first point of contact for everyone who contacts Disability Direct.
• Communicate clearly and respectfully with people of all abilities.

Learning and development

• Complete all apprenticeship training, coursework and assessments on time.
• Attend off-the-job training and regular progress reviews with the training provider.
• Take part in team meetings and learn from colleagues across the organisation.

Duty of care and general

• Exercise a duty of care towards colleagues, visitors and the people we support.
• Follow Disability Direct's policies, including safeguarding and health and safety.
• Maintain confidentiality at all times and comply with UK GDPR.
• Undertake any other reasonable duties as requested by your line manager.