Apprentice Order Management Coordinator Level 2

The purpose of this role is to support coordination of customer orders from receipt through to final delivery, ensuring all orders are processed accurately, delivered on time and meet customer expectations.

Order Processing and Management:

• Receive and process customer orders accurately onto the company’s order management system.
• Check order details, quantities, pricing, delivery addresses and customer requirements.
• Help ensure purchase orders, sales orders and related paperwork are completed correctly.
• Monitor orders and keep track of their progress, from initial placement through to final delivery.
• Keep order records accurate and up to date

Supplier Liaison:

• Contact suppliers to check product availability, prices and expected delivery dates.
• Help place and track orders with suppliers.
• Request and follow up on artwork proofs, product samples and approvals where needed.
• Contact suppliers for updates and report any delays or issues to the appropriate person.
• Help check that products meet the agreed specifications and customer requirements

Customer Service:

• Provide customers with updates about their orders and delivery dates.
• Respond to customer enquiries in a polite and professional manner.
• Inform customers of any changes to delivery dates or order details.
• Help resolve order queries, differences in order details and delivery issues.
• Build positive working relationships with customers and colleagues.

Production and Delivery Coordination:

• Help monitor order deadlines to ensure products are delivered on time.
• Liaise with the warehouse team regarding incoming stock, kitting, packing and dispatch requirements.
• Help arrange deliveries and collections where required.
• Make sure any special packing, labelling or delivery instructions are clearly communicated

Administration and Reporting:

• Maintain accurate electronic records and filing systems.
• Ensure order documentation is completed and easy to access.
• Assist with invoice queries, delivery discrepancies and checking supplier invoices.
• Identify and report potential problems or delays to the appropriate person.
• Provide general administrative support to the wider operations team as required.

General:

• The employee will be expected to work well with colleagues across the business and carry out other reasonable duties that are appropriate to their role and level of responsibility.