Apprentice Direct Payment Support Officer
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Company Calderdale Metropolitan Borough Council
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Provider JGA LIMITED
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Location Halifax, HX1 1TS
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Type Apprenticeship
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Salary £15,392.00 per year
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Sector Business and administration
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Ref NAS-2000062091
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Application Deadline Date 29/11/2026
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Start Date 01/02/2027
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Positions Available 1
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Working Week Monday- Friday, 9.00am to 5.00pm. Flexible working hours, including home-working (subject to the needs of the role).
Brief Description
You will work across multiple teams to support with the administration duties, including sending out letters and emails, contacting individuals and professionals, arranging and collecting information for meetings, minute taking, answering the duty phone, updating records and other tasks relating to individual Direct Payments.
Training to be Provided
Successful completion of this apprenticeship gives you an accredited Business Administration qualification at Level 3.
- Workplace Learning
- Provided with a 1:1 Tutor
- Delivery- Virtual interactive workshops
Future Prospects
- At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the service and across the council
Vacancy Detail
- Monitor incoming electronic requests, ensuring all information is received, responding where required. Manage the team inbox daily, addressing queries quickly and efficiently.
- Support the Direct Payment Monitoring Team in efficiently monitoring direct payments using the Council’s case management system and in accordance with the Council guidelines.
- With support, Investigate and respond effectively to queries received from individuals in receipt of Direct Payments, other teams within the directorate, the ICB and external customers. Maintaining a high standard of customer service. This may include liaising with Care Management, Sundry Income, Financial Assessment, Care Charging, Direct Payment and other relevant teams and colleagues.
- Covering the duty phones, on a rota basis, answering queries from internal, external colleagues/partners and individuals or their representatives in relation to direct payments or the monitoring of direct payments.
- Inputting, updating, and maintaining electronic records/systems and spreadsheets.
- Support the introduction of new technology, information systems and working practices.
Other Information
- You may occasionally be required to work evenings or weekends to attend recruitment events.
- Maybe required to provide cover for colleagues as directed, to ensure performance targets are met.
- A balance between working from home and from a designated council workplace allocation, attending other workplaces as required.