Office Administrator Apprentice

• Act as the first point of contact for telephone calls, emails, and office visitors
• Raise and process orders, invoices, and payments accurately
• Allocate and deallocate stock in the system and liaise with the warehouse team
• Support order dispatch and ensure delivery notes are accurate and recorded
• Maintain office and customer records in both paper and electronic formats
• Provide general administrative support, including filing, scanning, and correspondence
• Assist with updating and maintaining product data and office systems
• Support customer service activities, including handling queries and providing order updates
• Contribute to the organisation of meetings, inductions, and office-based training activities
• Maintain confidentiality and handle information securely at all times

Competence & Awareness:

• Maintain awareness of company policies and procedures relevant to office administration
• Support effective communication between departments and with external stakeholders
• Ensure records are accurate, traceable, and handled responsibly
• Participate in training and refresher sessions to maintain competence
• Support company objectives regarding efficiency, customer satisfaction, and professionalism