Customs Bureau Apprentice Clerk
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Company DHL GLOBAL FORWARDING (UK) LIMITED
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Location Lichfield, WS13 8NE
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Business and administration
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Ref NAS-2000062333
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Application Deadline Date 20/11/2026
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Start Date 07/12/2026
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Positions Available 1
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Working Week Monday - Friday, 9.00am - 5.30pm
Brief Description
Kickstart your career with our Customs Clerk Apprenticeship, where you will gain hands on experience in the fast-paced world of customs and freight. You will learn how to manage and process customs clearances and support daily operations. This is a fantastic opportunity for someone eager to build a career with a large global company.
Training to be Provided
- On the job training delivered by the employer
- Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
- For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
- Allocation of an apprenticeship delivery coach who will carry out regular training
- Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
- Identify, track and support 6 hours off the job training activities
- Quarterly formal progress review meetings, identifying learning achievements and next steps
Future Prospects
- The Apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role
Vacancy Detail
- Prepare, submit, and monitor import and export customs declarations in accordance with HMRC regulations and customer requirements
- Provide timely and professional support to customers, internal stakeholders, and external partners, ensuring excellent customer service
- Investigate and resolve customs-related issues, discrepancies, and exceptions, escalating where necessary
- Manage and coordinate time-critical customs activities, ensuring service levels and operational deadlines are met
- Maintain accurate records, reports, and documentation to support compliance, audits, and KPIs
- Liaise with the Global Service Centre (GSC) and other stakeholders to obtain and share relevant information
- Ensure compliance with customs legislation, customer requirements, and DHL policies
- Support new customer onboarding and contribute to continuous improvement initiatives
- Undertake additional duties and training as required to support the wider team and maintain regulatory knowledge
- Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g., anti-corruption
- Contribute to the First-Choice continuous improvement program
Other Information
- Candidates will need to evidence previous 5-year education / employment with no gaps