Business Administrator Apprenticeship

Administration & Office Support 

• Managing emails and responding to customer and supplier enquiries. 
• Maintaining electronic and paper filing systems. 
• Processing incoming and outgoing correspondence. 
• Scheduling meetings and preparing meeting notes. 
• Updating company databases and CRM systems. 
• Preparing reports, presentations, and business documents. 

Import & Logistics Administration

• Assisting with the preparation of import documentation. 
• Tracking international shipments and updating customers on delivery status. 
• Liaising with freight forwarders, shipping agents, and courier companies. 
• Monitoring delivery schedules and resolving shipment queries. 
• Maintaining records of import orders and stock movements. 
• Supporting customs clearance processes by collating required paperwork. 

Customer Service 

• Acting as a first point of contact for customers via phone and email. 
• Processing customer orders and enquiries. 
• Providing updates on delivery times and stock availability. 
• Handling customer complaints and escalating issues when required. 
• Building positive relationships with customers and suppliers. 

Purchasing & Supplier Support 

• Raising purchase orders and processing invoices. 
• Maintaining supplier records and contact details. 
• Supporting the procurement team with order tracking. 
• Assisting with supplier performance monitoring. 
• Obtaining quotations from suppliers and comparing costs. 

Finance & Data Management 

• Inputting financial data into business systems. 
• Processing invoices and matching purchase orders. 
• Supporting credit control activities. 
• Maintaining accurate records and spreadsheets. 
• Producing reports on sales, imports, and operational performance. 

Compliance & Quality Assurance 

• Ensuring import documentation is accurate and compliant. 
• Maintaining records required for customs and regulatory purposes. 
• Supporting audits and compliance checks. 
• Following company procedures relating to data protection and confidentiality. 
• Assisting with health and safety administration. 

Skills Developed 

• Communication with international customers and suppliers. 
• Organisation and time management. 
• IT and business software proficiency. 
• Attention to detail and accuracy. 
• Problem solving and customer service. 
• Understanding of international trade and import processes. 
• Teamwork and professional workplace behaviours.