Business Administration Apprenticeship - Leeds

Absolute Warehouse Services is looking for an enthusiastic and organised Office Administrator Apprentice to join our team in Leeds.

This is a varied administrative role within a busy warehouse and operations environment. You will work closely with customers, warehouse colleagues and the wider Operations team, helping to ensure that customer requirements are communicated accurately and that orders, stock and warehouse activity are supported by clear and up-to-date information.

You will gain practical experience across a range of business administration activities, including customer communication, order administration, stock control, data management, reporting, scheduling and coordinating information between different teams.

This is a great opportunity for someone who enjoys working with people, solving problems and keeping information organised, while developing their administrative and professional skills through a Level 3 Business Administrator apprenticeship.

As an Office Administrator Apprentice, your responsibilities will include:

• Responding to customer enquiries and providing clear, professional and accurate information.
• Supporting customers with queries relating to orders, stock, deliveries, receipts and dispatches.
• Recording and updating customer, order and stock information accurately using company systems.
• Processing and coordinating customer orders, ensuring relevant information is communicated to the warehouse team.
• Supporting inbound booking coordination and outbound workload planning.
• Liaising with warehouse and Operations colleagues to ensure customer requirements and instructions are understood and actioned correctly.
• Investigating discrepancies between customer information, orders, stock records and warehouse activity, escalating issues where appropriate.
• Keeping customers and colleagues informed of any delays, changes or issues that may affect service.
• Producing and maintaining accurate administrative records, reports and documentation.
• Escalating complaints, recurring issues or commercially sensitive matters to the appropriate manager.
• Supporting the wider Operations team with general administrative and coordination tasks.
• Following company processes and ensuring information is handled accurately, professionally and confidentially.