Digital Support Technician Apprenticeship
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Company: Decision Vision ( PointFour)
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Location: Nottingham, NG11 7EP
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Type: Apprenticeship
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Salary: £13,000.00 per year
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Sector: IT
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Ref: VAC-17262
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Application Deadline Date: 31/12/2025
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Start Date: 05/01/2026
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Positions Available: 1
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Working Week: Monday to Friday
Brief Description
Our client in Nottingham, are looking for an IT Support Apprentice.
We are looking for a confident individual who wants to develop their career within the IT sector. You will be completing your L3 IT apprenticeship with Remit Training.
Qualifications Required
GCSE Grade C or above in Maths and English (or equivalent qualification)
Skills Required
Skills
- Customer Service experience
- Confident
- Problem Solver
- Work well under pressure
Training to be Provided
A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives
A Digital Service Technician supports the external customers and clients of their organisation through a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies
Future Prospects
Upon completion of this programme, you will be a fully qualified Digital Support Technician, with the potential of a full-time placement within the company.
Vacancy Detail
Job Summary
Overall, your main duties will include:
- Providing 1st Line Support to the Point Four customer base
- Providing support to achieve incident and problem resolutions or escalation
- Meet deadlines with frequent changing workloads
- Identify and recommend improvements to processes in order to further streamline the support function
- Maintain contact with customers via the phone, email and remote contact - Have to ensure customer issues are addressed promptly and within internal SLA's