Telecomms/ICT Apprentice
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Company: ZAYO GROUP UK LIMITED
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Location: London, E1 7PT
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Type: Apprenticeship
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Salary: £21,000.00 per year
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Sector: Digital
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Ref: NAS-2000011663
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Application Deadline Date: 30/03/2026
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Start Date: 30/04/2026
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Positions Available: 1
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Working Week: Monday to Friday, 9am to 5pm.
Brief Description
This apprenticeship focuses on supporting a Network Operations Centre (NOC) through a blend of administrative, operational, and customer‑facing responsibilities. The role involves maintaining accurate reporting and dashboards, assisting with data analysis, and helping improve operational efficiency across the Network Operations team.
Training to be Provided
To meet the requirements of the Level 3 Business Administrator apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
- Formal training, including online learning and internal learning events
- 1-2-1s with your coach and line manager
- Observing and shadowing colleagues
- Writing up learning reflections for your portfolio
Future Prospects
Full-time employment.
Vacancy Detail
- Provide day-to-day administrative support to the NOC management team and other internal groups
- Provide reporting and analytics to management team
- Ensure data integrity of reports and dashboards
- Help drive operational efficiencies across the Network
- Operations team and wider business through simplifying and presenting our data effectively
- Responding to incoming telephone & Email requests from Customers, Zayo support teams and 3rd party teams
- Raising Trouble Tickets (Training will be provided)
- Ensuring Trouble Tickets are assigned to a relevant support team
- Providing regular updates to internal stakeholders and external customers on the progress of faults
- Providing support to other members of the Operations team as required
- Support with initial fault Triage and Investigation
Arranging and coordinating access to Zayo & 3rd party sites - Specialising in maintenance activities- Event creation, service deconfliction and customer notifications