ICT Apprentice
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Company: ETL IT LIMITED
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Location: Manchester, M3 3EB
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000023161
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Application Deadline Date: 26/04/2026
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Start Date: 26/05/2026
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Positions Available: 1
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Working Week: Monday- Friday, shifts be confirmed.
Brief Description
To provide first-level technical support to end-users, resolving software and hardware related issues, and escalating complex issues to senior IT staff. The role aims to help you develop key IT support skills while contributing to the smooth running of the organisation’s technology infrastructure.
Future Prospects
- The successful candidate may be chosen to have a full-time role after completing their apprenticeship
Vacancy Detail
- Answer incoming calls, emails, and tickets from end-users needing technical support
- Identify, log, and resolve basic technical issues relating to software, hardware, and networking
- Provide support for common applications such as Microsoft Office, email clients, and web browsers
- Assist in setting up, configuring, and troubleshooting end-user hardware like desktops, laptops, and printers
- Escalate issues that require higher-level expertise to senior IT staff
- Create and maintain documentation, including FAQs and internal guides
- Perform routine system monitoring and backups
- Participate in training sessions and workshops for ongoing professional development
Other Information
- Happy to travel to city centre
- Basic understanding of computer systems, networks, and software applications
- Strong problem-solving skills
- Good communication skills, both written and verbal
- Willingness to learn and adapt