Trade Supplier Apprentice
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Company: OPTIPRODUCTS LIMITED
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Location: WALSALL, WS3 2DG
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000025415
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Application Deadline Date: 06/05/2026
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Start Date: 18/05/2026
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Positions Available: 1
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Working Week: Monday to Friday 9am to 5pm. No weekends.
Brief Description
Optiproducts LTD are looking for a Sales Office Executive who supports the digital sales function by managing online customer enquiries and processing orders. This role blends customer service, sales administration, and digital operations, making it ideal for someone who is organised, tech-savvy, and commercially minded.
Training to be Provided
Training will take place on-site at Optiproducts Ltd, 110, 114 High St, Bloxwich, Walsall WS3 2DG.
Future Prospects
A Trade Supplier Apprenticeship (typically Level 2) serves as a foundation for a long-term career in the merchandising, construction, and industrial supply sectors. It equips individuals with both warehouse logistics and trade counter customer service skills.
Vacancy Detail
Key Responsibilities
1. Online Sales & Customer Support
- Respond to customer enquiries received through email, website forms, live chat, and social platforms.
- Provide product information, pricing, availability, and order updates.
- Convert inbound leads into sales opportunities through effective communication.
2. Order Processing & Administration
- Process online orders accurately within the CRM/ERP system.
- Coordinate with warehouse, logistics, and finance teams to ensure timely delivery and invoicing.
- Track order status and proactively resolve delays or issues.
3. Digital Catalogue & Content Management
- Maintain accurate product listings, pricing, descriptions, and images on e-commerce platforms.
- Support promotional updates, discount campaigns, and seasonal product changes.
- Ensure data consistency across all digital channels.
4. Sales Reporting & Analytics
- Prepare daily, weekly, and monthly sales reports.
- Monitor KPIs such as conversion rates, order volumes, and customer satisfaction.
- Identify trends and opportunities to improve online sales performance.
5. Internal Coordination
- Work closely with marketing to support online campaigns and product launches.
- Liaise with the sales team to share customer insights and lead information.
- Support management with administrative tasks and project coordination.
Other Information
Skills & Qualifications
Essential
- Strong communication skills (written and verbal).
- Excellent organisational and multitasking abilities.
- Proficiency with CRM/ERP systems and Microsoft Office.
- Customer focused mindset with problem-solving skills.
- Ability to work independently and as part of a team.
Desirable
- Experience in e-commerce, digital sales, or online customer service.
- Knowledge of platforms such as Shopify, WooCommerce, Amazon Seller Central, or similar.
- Basic understanding of digital marketing (SEO, PPC, email campaigns).