IT Technician Apprenticeship

• Provide day‑to‑day IT support for staff and students, managing support tickets and resolving technical issues


• Maintain and develop all school IT systems, equipment, network infrastructure, servers, and software with the Senior IT Technician


• Ensure IT resources are safe, secure, documented, and ready for daily use, including managing the asset register, equipment bookings, stock, and consumables


• Install and maintain hardware, software, applications, and network components


• Support multimedia needs for school events, lessons, and productions (audio, video, lighting)


• Ensure safe installation of equipment and follow health & safety procedures


• Contribute to ongoing IT projects, website updates, e‑resources, and general support for the wider technical/administration team

Skills & Qualities:

• Strong communication, organisation, time‑management, and problem‑solving skills


• Ability to work under pressure, prioritise tasks, and adapt to new systems


• High accuracy, attention to detail, and confidence working with data


• Team player with good customer‑service skills and flexibility to support school needs

Experience:

• IT helpdesk support, troubleshooting, installations, and repairs


• Supporting networks, servers, wireless systems, and internet access


• Creating/managing digital resources and using assistive technologies


• Experience in a school environment desirable 

Knowledge:

• Understanding of network infrastructure, cabling, virtual server environments, and managed wireless networks


• Awareness of safeguarding, equal opportunities, and school data security requirements


• Ability to evaluate procedures, use initiative, and develop effective IT systems