Junior IT Support Apprentice
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Company: DUNBLUE LIMITED
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Location: Milton Keynes, MK9 1UP
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Type: Apprenticeship
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Salary: £17,500.00 per year
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Sector: Digital
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Ref: NAS-2000028074
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Application Deadline Date: 19/05/2026
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Start Date: 20/05/2026
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Positions Available: 1
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Working Week: Shifts to be confirmed
Brief Description
S&A Academy is recruiting for Dunblue, an IT services company in Milton Keynes, for a Junior IT Support Apprentice. This is a great opportunity to start a career in IT, gain hands-on experience, and complete a supported apprenticeship with training and mentoring.
Training to be Provided
- You will complete a structured apprenticeship alongside your role, gaining hands-on experience and off-the-job training
- You will be supported by S&A Academy through regular sessions and mentorship, leading to a recognised qualification
Future Prospects
- To be confirmed
Vacancy Detail
Provide first-line technical support to clients via phone, email, and remote tools.
Assist with troubleshooting issues related to:
- Windows desktops and laptops
- Microsoft 365
- Networking (Wi-Fi, routers, switches)
- Printers and peripherals
- Help with onboarding new users, devices, and services
- Support senior engineers with installations, migrations, and project work
- Maintain accurate documentation, tickets, and asset records
- Follow internal processes, security policies, and escalation procedures
- Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams
- Some out-of-area travel may be required at times to attend customer sites (expenses paid)
Other Information
Desired Skills:
- A keen interest in IT and technology; able to learn fast and adapt skills
- Problem-solving mindset and willingness to learn
- Good communication skills and a friendly, professional manner
- Ability to follow instructions and ask questions when unsure
- Organised, reliable, and able to manage time effectively
- Flexible and adaptable as each day will be different
Entry Requirements
- GCSEs (or equivalent) in English and Maths
- Right to work in the UK
- No prior IT experience required — enthusiasm matters more
- UK driving license and own vehicle needed