Student Services Apprentice
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Company: Barnsley College
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Location: Barnsley, S70 2AX
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000028341
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Application Deadline Date: 07/05/2026
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Start Date: 01/06/2026
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Positions Available: 1
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Working Week: 37 hours per week. Monday- Thursday, 8.30am- 5.00pm and Friday, 8.30am- 4.30pm.
Brief Description
This is a fantastic opportunity for an apprentice to work for this established employer. The role will be supporting our Student Funding and wider Student Services team with the day-to-day duties of the business.
Training to be Provided
- Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work
- Complete an Intermediate Technical Certificate as a Customer Service Practitioner Level 2
- Functional Skills in maths and English, if required
Future Prospects
- Possible progression opportunities
Vacancy Detail
- To support the Student Services front service Reception and Information Points
- Answering and directing inbound customer enquiries, both over the phone, in person and via email
- Building and maintaining positive relationships with Students, staff and external stake holders
- Helping resolve issues and being the first point of call via telephone
- Management of post collection and distribution
- Deal with incoming and outgoing mail
- Responsible for checking and inputting data information on to reports and systems
- Receive and communicate messages to all areas of the business
- Clerical support to all areas of the business
- To produce information and reports for internal and external use
- Responsible for the accurate maintenance of records
- General admin and maintaining tidiness of the student facing areas
- To assist the Student Funding team in any other duties relevant to the post and business needs
- Any other duties as requested by the placement supervisor, which will assist the trainee complete the Customer Service Practitioner Level 2 Apprenticeship
Other Information
- Passing a Disclosure and Barring Service (DBS) check