IT Service Apprentice
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Company: ST LUKE'S HOSPICE
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Location: SHEFFIELD, S11 9NE
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Type: Apprenticeship
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Salary: £19,000.00 per year
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Sector: Digital
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Ref: NAS-2000028381
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Application Deadline Date: 11/05/2026
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Start Date: 27/05/2026
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Positions Available: 1
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Working Week: 9am – 5pm; Mon- Fri.
Brief Description
You’ll work within IT Services to gain practical experience in supporting Windows and Mac desktops and laptops, managing mobile devices, using Microsoft 365 & Entra. You'll gain an understanding of networking, cyber security, Microsoft 365 administration & managing user accounts in Active Directory.
Training to be Provided
Weekly Online delivery by Microsoft Teams through Sheffield College
Future Prospects
The successful candidate will develop a skillset in desktop support, networking and enterprise mobility management, and cyber security. These skills will be foundational in an IT career. Typically, an IT service apprentice will progress to be an IT support technician (2nd Line) and can then specialise as a Network engineer or a Systems Administrator
Vacancy Detail
- Support & Troubleshooting: Provide first-line technical support via phone, email, or portal. Troubleshoot hardware, software, and basic network issues.
- Incident Management: Log all queries, requests, and incidents in the helpdesk system, ensuring timely updates and follow-ups.
- User Administration: Manage user accounts, permissions, and access controls (e.g., Active Directory).
- Equipment Maintenance: Assist in setting up, repairing, and deploying computers, mobile devices, and peripherals.
- Documentation & Escalation: Escalate unresolved issues to senior technicians and help maintain asset databases or technical documentation.
- Learning & Development: Actively participate in apprenticeship training, attend required college sessions, and complete assignments.