Level 3 ICT Apprenticeship
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Company: OUR LADY OF GRACE CATHOLIC ACADEMY TRUST
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Location: LONDON, E13 8DW
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000028263
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Application Deadline Date: 22/05/2026
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Start Date: 15/06/2026
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Positions Available: 1
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Working Week: Monday to Friday between 8.30am - 4.30pm.
Brief Description
The Our Lady of Grace Catholic Academy Trust, based in Newham, is looking for a new ICT Apprentice. You will be studying toward your Information Communications Technician apprenticeship L3.
Training to be Provided
Commit to off-the-job training (20% of working hours) toward the apprenticeship standard with Babington College.
Attend regular reviews with the assigned trainer and IT Manager if required.
Future Prospects
Level 4 Apprenticeship.
Vacancy Detail
As an Apprentice, you’ll work on a wide range of technology – laptops, tablets, interactive classroom screens, cloud platforms, and security systems – while supporting staff and students across our primary schools.
Day-Day Responsibilities:
Helpdesk & User Support
- Respond promptly to IT queries via helpdesk, email, phone, and in person.
- Triaging and resolving basic issues; escalate more complex ones to the IT Manager.
- Provide occasional support at school events (evenings/out-of-hours).
Hardware & Software Maintenance
- Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems.
- Ensure timely installation of OS updates, antivirus, and software patches.
- Monitor asset inventory and manage records accurately.
Network & Infrastructure Support
- Assist with basic network troubleshooting and maintenance tasks under supervision.
- Support remote access and mobile device connectivity.
Documentation & Compliance
- Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures.
- Produce simple user guides and contribute to the ICT knowledge base.
- Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies.
Other Information
Enhanced DBS.