Level 3 IT Solutions Technician Apprenticeship at Taverham High School
-
Company: INSPIRE ATA LIMITED
-
Location: Norwich, NR8 6HP
-
Type: Apprenticeship
-
Salary: £15,392.00 per year
-
Sector: Digital
-
Ref: NAS-2000029055
-
Application Deadline Date: 11/05/2026
-
Start Date: 25/05/2026
-
Positions Available: 1
-
Working Week: Monday - Thursday 8am - 4pm, Friday 8am - 3.30pm (30-minutes lunch break).
Brief Description
Kickstart your IT career! Join our Level 3 IT Solutions Technician Apprenticeship to gain hands-on experience, develop technical and problem-solving skills, and receive mentorship from IT professionals. Apply now and start your journey in IT support!
Training to be Provided
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LET ME PLAY LIMITED.
Your training course
IT solutions technician.
Equal to Level 3 (A level).
Future Prospects
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
Vacancy Detail
- Work independently to troubleshoot and resolve incidents and service requests
- Maintain and contribute towards a knowledge base
- As part of the IT Support team in ensuring that the network, hardware, software and peripherals are running smoothly, with access levels, applications and desktop setups appropriate for different users
- Maintain online services that extend the school network, such as Microsoft 365 and MIS, etc
- Setting up, checking and packing away sets of iPads, laptops, etc. when booked. Highlight any issues so that these can be addressed
- To function as an escalation point for tickets requiring local on-premise involvement to resolve
- Offer support to other team members to help them troubleshoot and resolve incidents and service requests
- Assisting staff and pupils with software and hardware
- Routine maintenance of hardware and software, including replacing printer consumables, fixing paper jams, and cleaning projector filters
- Minor repairs to hardware
- Security of the network
- Security marking and keeping an inventory of equipment
- Identify and inform areas that will improve school IT security.
- Provide on-the-ground technical support for implementing project activities
- Complete individual project tasks within the expected time frame
- To closely monitor use of audio/visual materials and equipment, and reclaim after use. To ensure that all resources are secure at all times when not in use
- To assist with maintaining and erecting staging, sound and AV equipment as and when required
- To liaise with outside suppliers in the hiring and potential purchases of audio/visual equipment for events and future projects.
- To be responsible for the production of audio/visual material for both internal and external uses for the promotion of/use by the school
- Help the Trust and academies achieve compliance with the Data Protection Act, RPA and GDPR
- Ensure that Copyright Licensing Authority guidelines are adhered to, as advised by the IT Management Team
- Assist staff on correct network procedures and use of new software
- To attend up to five agreed and specific evening events, to provide technical support. E.g. parents evenings
- Advise staff and students on how to be “Cyber Safe” in accordance with NCSC or DFE guidelines
- To maintain staff and pupil confidentiality
Other Information
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.