Information Communications Technician ITVET Support Apprenticeship
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Company: ITVET LTD
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Location: BISHOP'S STORTFORD, CM23 3GW
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Type: Apprenticeship
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Salary: £17,000.00 per year
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Sector: Digital
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Ref: NAS-2000029247
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Application Deadline Date: 30/06/2026
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Start Date: 07/09/2026
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Positions Available: 2
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Working Week: Monday to Friday 9am - 5.30pm
Brief Description
You will begin with first-line support duties, progressing to troubleshooting, system setup, customer communication and security best practices as your skills develop, while supporting client IT queries and assisting engineers and the Projects team.
Training to be Provided
May involve going to site occasionally, all expenses would be paid.
ITVET House 93 Bishops Stortford, Hertfordshire
CM23 3GW
Future Prospects
IT Service Desk Technician progressing into a Service Desk Engineer.
Vacancy Detail
With training and support, you will:
- Act as a first point of contact for IT support requests via phone, email, and ticketing systems
- Log, update, and manage support tickets accurately
- Diagnosing and resolving routine IT issues relating to hardware, software, user accounts, and connectivity
- Escalate more complex issues to senior engineers in line with service levels
- Communicate clearly with clients, keeping them informed throughout the resolution process
- Assist with the setup and configuration of laptops, desktops, printers, and other IT equipment
- Support basic user administration tasks such as password resets and access requests
- Support project work and assist with project delivery as needed
- Follow IT security, data protection, and best practice processes
- Actively engage in apprenticeship training and continuous professional development