Apprentice – Facilities Support Assistant

Responsibilities

During the course of your apprenticeship, you will:

• Learn to provide consistently high levels of customer service, ensuring all building users feel supported and welcomed.


• Carry out general building‑related duties across managed sites, working within your personal competency and following direction from supervisors.


• Develop your knowledge of day‑to‑day facilities tasks, including reception duties, identity checks, opening and locking up procedures, and the use of personal radios.


• Learn to receive, document, and dispatch goods and services, including handling and processing post.


• Assist with general cleaning duties within buildings as required. This may involve using specialist equipment, for which full training will be provided.


• Support the cleaning and maintenance of external areas, such as car parks, cycle stores, and surrounding outdoor spaces.


• Work with the Building Supervisor to prepare, clean, and maintain lecture and meeting facilities. This includes manual handling tasks such as moving furniture and audio‑visual equipment, and developing basic knowledge of IT and AV systems.


• Help maintain high standards of service and presentation throughout the building. This includes identifying areas needing attention, wearing the provided uniform, being courteous and professional, and following the University Code of Conduct.


• Monitor and maintain safety standards, with support, in line with the HASAW Act 1974. You will also become familiar with COSHH and Manual Handling regulations.


• Attend University training courses as required to support your development and ensure compliance with relevant procedures.


• Provide holiday or sickness cover when needed, which may involve temporary changes to your working hours, duties, or location.


• Undertake additional training and comparable duties as directed. This may include first aid, manual handling, CCTV operation, and completing necessary security clearance checks.


• Learn to perform other duties as required to support the Facilities Management Team in delivering agreed service levels.

Hazard‑Specific / Safety‑Critical Duties

This role includes duties that require successful pre‑employment health screening through the Occupational Health Department before starting work. These may include:

• Regular manual handling.


• Safety‑critical work (e.g., working at height, handling chemicals under COSHH).


• Food handling.


• Other safety‑critical tasks as identified in the Hazards Checklist.