ICT Apprentice

International Helpdesk & Support:

• Serve as the first point of contact for all technical queries globally, ensuring swift and efficient resolution of issues


• Manage the ticketing system, prioritising requests and escalating complex problems to the relevant senior team members


• Provision and de-provision user accounts across various systems, managing access controls and permissions with a focus on 'least privilege'

Infrastructure & Cyber Security:

• Assist in the routine maintenance and monitoring of network, server, and cloud infrastructure


• Conduct regular vulnerability assessments and system patching to ensure all devices and software are secure and up-to-date


• Actively support the Incident Response process by investigating security alerts and applying essential security controls, such as anti-malware and firewall policies

Compliance & Governance:

• Help to enforce internal IT policies and procedures, contributing to a strong culture of IT governance


• Assist in documenting and auditing technical processes to ensure adherence to international and regional regulations (e.g., GDPR, ISO27001)


• Contribute to the creation and maintenance of knowledge base articles and training materials for end-users