Apprentice System Support Officer
-
Company: Hull University Teaching Hospitals NHS Trust
-
Location: Cottingham or Hull, HU3 2JZ
-
Type: Apprenticeship
-
Salary: £25,760.00 per year
-
Sector: Digital
-
Ref: NAS-1000212215
-
Application Deadline Date: 20/05/2026
-
Start Date: 03/08/2026
-
Positions Available: 1
-
Working Week: Monday to Friday between core office hours at our Castle Hill Hospital site, but may be required to travel to our other sites in Hull, Grimsby, Scunthorpe and Goole on a limited basis.
Brief Description
We are seeking an apprentice to support our wider Digital Services Deployment and Support Team, providing system access, and general day to day software support relating to our digital services, especially for our clinical and administrative processes. The role will involve working alongside an established team of digital specialists.
Training to be Provided
The successful candidate will undertake an appropriate apprenticeship standard, delivered by QA, through distance learning platforms.
Future Prospects
Ideally, we wish for the candidate to apply for one of our permanent positions within the Trust upon successful completion of the apprenticeship.
Vacancy Detail
The apprentice will work with the existing System Support Team to:
- Provide system access to nominated Digital Services systems and software applications.
- Help monitor Digital Services systems to ensure efficient operation and assist in liaising with staff and suppliers.
- Support logging and management of system incidents and learn escalation processes.
- Assist the Group Integration Team and suppliers in maintaining system interfaces and resolving incidents.
- Contribute to project teams for new systems or functionality and gain experience in system configuration.
- Participate in testing cycles, assess new features and help manage system issues with suppliers.
- Support the management of product issues and risks, including tracking and training.
- Provide support to users of Digital Services and related systems.
Work with the Systems Manager to deliver customer-focused service and maintain clinical systems.
Other Information
This apprenticeship is based at Castle Hill Hospital but may require travel to other sites if service needs require.