Information Communications Technician Apprentice
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Company: SUPPORTWISE IT SERVICES LTD
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Location: Cirencester, GL7 5XL
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Type: Apprenticeship
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Salary: Competitive Salary
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Sector: Digital
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Ref: NAS-2000030637
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Application Deadline Date: 17/05/2026
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Start Date: 01/06/2026
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Positions Available: 1
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Working Week: Monday - Friday, Shifts to be confirmed.
Brief Description
Supportwise have an exciting new opportunity for a 1st Line IT Support Technician to extend our capacity and work closely with the team.
Reporting directly to the Head of Support, the successful candidate will be responsible for providing a quality level of support for our clients, as you assist with day-to-day remote IT user issues.
Training to be Provided
Level 3 Information Communications Technician Apprenticeship Standard:
- Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College
Future Prospects
- The role offers long term security and the opportunity to progress into a permanent position
Vacancy Detail
- Answer incoming support calls, providing a friendly and helpful first point of contact
- Dealing with users on the telephone and on occasion in person to determine issues quickly and clearly
- Managing personal Service Desk ticket queue, ensuring ticket data is clear, concise and up to date
- Providing excellent customer service from start to finish
- Configuring wireless controllers and access points to deploy our solutions
- Update and manage documentation in line with company requirements
- Assessing issues quickly, taking appropriate action to escalate when required
- Providing new hardware installs (where appropriate)
- Maintenance of IT equipment i.e syncing printers, hardware repairs
- Microsoft Windows Desktop Support
- Active directory - change passwords, update settings, create and delete users
- Excellent written and verbal communication skills
- Strong ability to self-learn and progress
- Approachable with good people skills