Customer Support Technician Apprentice - Leeds
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Company: BT GROUP PLC
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Location: Leeds, LS1 4BT
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Type: Apprenticeship
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Salary: £23,810.00 per year
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Sector: Digital
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Ref: NAS-2000030732
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Application Deadline Date: 31/05/2026
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Start Date: 06/07/2026
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Positions Available: 1
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Working Week: Monday to Friday, with start times of 8:30am/9:00am and finish times of 5:00pm/5:30pm.
Brief Description
Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations – no two days are the same!
Training to be Provided
This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.
Future Prospects
- Once you have qualified you will be a fully qualified BT Business Customer Engineer
Vacancy Detail
About this role
- Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same
- Support customers with a wide variety of needs across hardware, software, and infrastructure
- Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs
- Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised
- Recommend suitable digital products and services to help customers get the most from their technology
- Travel between customer locations as part of a dynamic, field- based role
- Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience
What You’ll Do:
- Work on-site across different customer locations
- Install, configure, and optimise BT products, apps, and services
- Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers
- Support installations, migrations, and rollouts
- Diagnose and resolve hardware and software issues
- Guide customers through solutions and recommend suitable digital products and services
Other Information
Please also note that this a field role and will require you to travel in your van. As a result, you’ll need to hold a full manual driving licence with no more than six points. Please note, due to the nature of the work we do, some of these roles may require security clearance. The Early Careers recruitment team will explain this to you.