Customer Service Apprentice
-
Company: AUTO WINDSCREENS SERVICES LIMITED
-
Location: Chesterfield, S40 2TZ
-
Type: Apprenticeship
-
Salary: £16,198.00 per year
-
Sector: Sales, marketing and procurement
-
Ref: NAS-2000031425
-
Application Deadline Date: 07/09/2026
-
Start Date: 21/09/2026
-
Positions Available: 6
-
Working Week: Monday - Friday, 9.00am - 5.00pm (office based)
Brief Description
If you're looking for the perfect opportunity to launch your career with a successful nationwide business, we could have the ideal role for you right here at Auto Windscreens in Chesterfield.
Aspire Learning EXperience (ALEX) is our very own award-winning apprenticeship programme delivered by learning & development specialists.
Training to be Provided
- During the apprenticeship, 20% of your time will be spent with our dedicated internal Talent Development Team and/or studying towards your Level 2 Customer Service Practitioner apprenticeship
- Training will take place at your normal office location, and you will have regular time scheduled into your calendar each week with full support to complete learning activities
- Your training will be delivered in a blended format and includes regular face-to-face workshops, webinars, practical learning activities and the opportunity to practice new skills with your coach
- Additionally, you will participate in a series of Personal Effectiveness courses over the 12-month period, including Project Management Skills, Managing your Money and Career Mapping to support your own personal and professional development goals
- As part of a team of apprentices, you will have the opportunity to own a high-profile business project that will provide you with the perfect chance to showcase your knowledge and put new skills into practice
Future Prospects
- Our award-winning apprenticeship programme forms part of our talent pathways and the wider group's commitment to supporting and harnessing colleague development
- Once graduated, you will have the opportunity to join the group on a permanent basis and develop your career with our established development plans that may include further professional study
Vacancy Detail
- In your role, you’ll be first point of contact for our customers delivering an excellent level of customer service and dealing with a variety of queries and requests
- You’ll use the latest contact centre technology to give you the confidence and skills to assist customers effectively and professionally
- You’ll communicate with customers using various methods, including webchat, email, SMS and via the telephone, accurately capturing key information and data to support their needs
- Have an excellent understanding of our products and services, identifying customer needs and promoting the range of suitable glass repair and replacement services available to our customers
- Take part in our “Department Passport” initiative where you'll rotate and spend time with a number of other teams in the business to broaden horizons and support your career aspirations
- You’ll join other apprentice colleagues and participate in regular in-person teaching and learning activities with our dedicated ALEX apprenticeship team
- Adhere to our company's effort values, Treating Customers Fairly and Vulnerable Customer responsibilities, Financial Conduct Authority (FCA) Consumer Duty and Data Protection Regulations