Customer Service - Apprentice
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Company: Weatheroak Medical Practice
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Location: BIRMINGHAM, B11 4RX
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000031647
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Application Deadline Date: 08/06/2026
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Start Date: 15/06/2026
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Positions Available: 1
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Working Week: Monday - 8:00 am to 6:30 pm Tuesday - 8:00 am to 6:30 pm Wednesday - 8:00 am to 6:30 pm Thursday - 8:00 am to 6:30 pm Friday - 8:00 am to 6:30 pm. Saturday - Closed - Sunday Closed.
Brief Description
Based at Weatheroak Medical Practice in Sparkhill. You will be working on the front desk, greeting patients, managing multi-line phones, and booking appointments while adhering strictly to confidentiality and data protection policies.
Training to be Provided
The apprentice and all training will be based at Weatheroak Medical Practice
35 Warwick Road,
Sparkhill,
Birmingham,
West Midlands,
B11 4RA.
Future Prospects
Career path and progression after completion of customer service apprenticeship you can become a customer service team supervisor, or be promoted to customer services manager. uman resources or marketing or move into other areas of a business, like sales or account handling.
Vacancy Detail
- Patient Greeting & Check-in: Welcoming patients, updating personal details, and managing patient arrivals.
- Appointment Scheduling: Booking, cancelling, and amending appointments for doctors, nurses, and specialists, often using specialised, high-volume IT systems.
- Communication Hub: Answering telephone enquiries, managing email, and directing patient queries to the appropriate clinician.
- Administration: Handling patient records, scanning/filing correspondence, processing repeat prescriptions, and processing urgent, confidential patient information.
- Care Navigation: Utilising protocols to signpost patients to the correct service, such as nurse practitioners, pharmacists, or urgent care, rather than only GPs.
- Environmental Control: Ensuring the reception area is neat, tidy, and safe for patients
Other Information
- Passing a Disclosure and Barring Service (DBS) check
- Desirable speaking - Urdu, Farsi, or Persian and English language due to the majority of patience being from multicultural background