Customer Service Apprentice - Family Hub (S2612)
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Company: Rochdale Metropolitan Borough Council
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Location: Rochdale, OL12 0PP
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Type: Apprenticeship
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Salary: £15,434.33 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000032730
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Application Deadline Date: 08/06/2026
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Start Date: 07/09/2026
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Positions Available: 1
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Working Week: 37 hours per week - Monday to Friday - Shifts to be confirmed.
Brief Description
We help families through a range of different support and also to provide the opportunity for you to attend groups and courses at the centre. We are linked to other local services such as the Family Information Service, health, adult care, SEND teams and Job Centre Plus.
Training to be Provided
- Customer Service Level 2 Apprenticeship Standard
- Apprenticeship learning will take place in the workplace & at Rochdale Training one day per month
Future Prospects
Progression is offered to the correct candidate.
Vacancy Detail
- To be responsible for administration procedures being followed in service buildings e.g. visitor books, ensuring people sign in and out of the building and the issuing of a visitor’s pass, answering telephone, filing information
- To provide direct admin support for relevant staff and the service where required e.g. organisation of room bookings, booking service users onto required sessions/courses, photocopying, printing
- To provide reception cover and administrative support for other Family Hub buildings across the Neighbourhood as and when appropriate
- Work towards and complete the Customer Service L2 Apprenticeship programme
- Undertake varied duties as set out by the placement line manager
- Undertake different roles within the placement team as directed to support learning and development
Other Information
IMPORTANT INFORMATION BELOW PLEASE READ:
- Should you wish to apply for this vacancy, you will be invited to fill in the Rochdale Borough Council Application form at Rochdale Training. Please keep an eye on your emails as our recruitment team will be in touch to invite you to one of our sessions
- Apprentices who undertake a Level 2 apprenticeship are paid the NMW rate of £8.00 per hour for Apprentices as set by Government for the first 12 months, £15,434.33 and NMW for age for the remaining months of the contract. This is a15 month contract
- This role is based across multiple sites; Heybrook Family Hub, Rochdale, OL12 9BJ, Howard Street Family Hub, Rochdale, OL12 0PP, Meanwood Family Hub, Rochdale, OL12 7DJ
- Interview Date: 29th June 2026
- Induction date - Monday 7th September 2026
- Should you apply for 2 vacancies (maximum), we strongly encourage you to attend both interviews and declare this. It will not count against you, and all teams/panels will be aware. This expression of interest is the first stage of your application
- The Authority operates a Smoke-Free Policy for all its employees and applies to any building and associated grounds within near the building, which is wholly owned, leased, or operated and occupied by Rochdale Borough Council