Customer Service Apprentice - Housing (S2614)
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Company: Rochdale Metropolitan Borough Council
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Location: Greater Manchester, OL16 1XU
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Type: Apprenticeship
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Salary: £15,434.33 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000032739
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Application Deadline Date: 08/06/2026
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Start Date: 07/09/2026
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Positions Available: 1
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Working Week: Monday - Friday – Shifts to be confirmed.
Brief Description
Rochdale Housing solutions is a busy front-facing office providing face-to-face housing advice and support. We work with; Works & Skills team, DWP, United Utilities, Registered Housing Providers, Manchester Credit Union and a number of other partner agencies.
Training to be Provided
- Customer Service Level 2 Apprenticeship Standard
- Apprenticeship learning will take place in the workplace & at Rochdale Training one day per month
Future Prospects
- Progression is offered to the correct candidate
Vacancy Detail
To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including:
- Customer support on the front desk
- Administrative responsibilities such as, post, scanning and photocopying
- Providing basic information about services, processes and next steps
- Signpost customers to correct services
- Manage waiting areas
- Take clear messages and communicate clearly with staff members
- Assisting with sometimes difficult customers, helping with basic form and application completions
- Update records on internal systems
Other Information
IMPORTANT INFORMATION BELOW PLEASE READ
- Should you wish to apply for this vacancy, you will be invited to fill in the Rochdale Borough Council Application form at Rochdale Training. Please keep an eye on your emails as our recruitment team will be in touch to invite you to one of our sessions.
- Apprentices who undertake a Level 2 apprenticeship are paid the NMW rate of £8.00 per hour for Apprentices as set by the Government for the first 12 months, £15,434.33 and NMW for age for the remaining months of the contract. 15-month contract.
- This role involves you working at multiple sites; Number One Riverside, Smith Street, Rochdale, Greater Manchester, OL16 1XU
Rochdale Housing Solutions, 2 Smith Street, Rochdale, OL16 1TU - Interview Date: Thursday 2nd July 2026.
- Induction date – Monday 7th September 2026.
- Should you apply for 2 vacancies (maximum), we strongly encourage you to attend both interviews and declare this. It will not count against you, and all teams/panels will be aware.
- This expression of interest is the first stage of your application.
- The Authority operates a Smoke-Free Policy for all its employees and applies to any building and associated grounds within near the building which is wholly owned, leased, or operated and occupied by Rochdale Borough Council.