Vehicle Damage and Insurance Administration Apprentice

Our Accident and Risk Management Team are critical to the processing of incidents pertaining to self-drive hire and motor trade fleets.

Core Responsibilities:

• Creating new claim records, instructing repairs, fielding calls and general administration


• Investigating incident circumstances and establishing liability


• Obtaining, reviewing and approving insurance documentation from self-insuring customers


• Ensuring damages are recharged in accordance with company and industry standards


• Updating MID records


• Handling of new customer loss and damage claims


• Liaising with workshops, external repair partners and outsourced resources to achieve a timely resolution, reduce “Vehicle Off Road” times and to ensure correct and accurate recharging to the customer


• Maintaining and updating existing claims assigned directly to you.


• Liaising with customers, suppliers and colleagues in a professional manner


• Assisting all branches and departments with damage and loss queries or claims


• Escalate all disputes not resolved to facilitate a timely resolution