IT Apprentice
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Company: SIGHT AND SOUND TECHNOLOGY LIMITED
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Location: Northampton, NN3 6RU
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Type: Apprenticeship
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Salary: £16,640.00 per year
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Sector: Digital
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Ref: NAS-2000057221
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Application Deadline Date: 05/12/2026
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Start Date: 19/12/2026
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Positions Available: 1
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Working Week: Monday to Friday 9:00 – 17:00, with 30 mins for lunch.
Brief Description
This is a fantastic opportunity for an individual looking to start their career within a technical support role. The company is a UK leading provider of hardware and software for the blind, visually impaired and those with learning difficulties. An exciting and varied role, if you are interested apply today!
Training to be Provided
- Level 3 Information Communications Technician apprentice
- Remote training delivery
- Onefile
- VLE
- 6 hours of dedicated training time every week.
Future Prospects
Possible full-time permanent position upon completion of the apprenticeship.
Vacancy Detail
- Taking incoming calls from customers and logging issues onto the CRM system
- Dealing with basic problems e.g. access to software remotely, mute button on PC is disabled, and internet is not working
- Providing advice and support over the telephone
- Responding to email enquiries
- Organising repairs
- Updating customers on the progress of repairs
- Dealing with any other duties as and when required
- Completing basic repairs if required
Personal specification:
- The ideal candidate will have excellent communication skills
- Reliable, approachable and upbeat
- You will need to have an excellent telephone manner
- The ability to work well in a team as well as independently
- Keen to learn
- An IT-related qualification would also be advantageous.
This role will be supported by the Information Communication Technician level 3 Apprenticeship standard.
- Taking incoming calls from customers and logging issues onto the CRM system
- Dealing with basic problems e.g. access to software remotely, mute button on PC is disabled, and internet is not working
- Providing advice and support over the telephone
- Responding to email enquiries
- Organising repairs
- Updating customers on the progress of repairs
- Dealing with any other duties as and when required
- Completing basic repairs if required
Personal specification:
- The ideal candidate will have excellent communication skills
- Reliable, approachable and upbeat
- You will need to have an excellent telephone manner
- The ability to work well in a team as well as independently
- Keen to learn
- An IT-related qualification would also be advantageous
This role will be supported by the Information Communication Technician level 3 Apprenticeship standard.