IT Support Technician Apprentice
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Company: DEAN WILSON LLP
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Location: HOVE, BN3 1TL
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Type: Apprenticeship
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Salary: £19,000.00 per year
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Sector: Digital
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Ref: NAS-2000058541
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Application Deadline Date: 13/11/2026
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Start Date: 23/11/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9:00am - 5:00pm.
Brief Description
Dean Wilson is a well-established and respected legal practice. We are looking for a proactive and customer-focused IT Support Technician Apprentice to join our IT team, providing essential technical support to colleagues and helping to ensure the smooth day-to-day operation of our IT systems.
Training to be Provided
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
- Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.
Future Prospects
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.
Vacancy Detail
Dean Wilson is a well-established and respected legal practice. We are looking for a proactive and customer-focused IT Support Technician Apprentice to join our IT team, providing essential technical support to colleagues and helping to ensure the smooth day-to-day operation of our IT systems.
This is a fully office-based role and would suit someone who enjoys hands-on IT support, problem-solving and working with people in a professional environment.
Key Responsibilities
These will include but not limited to:-
- Undertaking reactive IT support, assigned project work and scheduled maintenance.
- Providing first-line technical support via telephone and remote access.
- Setting up, updating and diagnosing faults with IT systems and equipment.
- Providing general network support and troubleshooting.
- Installing and configuring computers and peripheral devices.
- Responding to IT queries and providing timely, helpful support.
- Explaining technical issues clearly to non-technical users.
- Delivering a high standard of customer service and ensuring issues are resolved efficiently.
- Maintaining accurate and up-to-date IT records and solutions.
- Carrying out administrative tasks as required.
- Maintaining a consistently high standard of work.
- Working independently when required.
- Undertaking any other reasonable duties that may be allocated from time to time.
About You
- An interest in IT and technology, with a willingness to learn and develop.
- A good working knowledge of Microsoft 365 and Windows operating systems.
- An understanding of basic networking principles would be advantageous.
- Good problem-solving skills and strong attention to detail.
- Confidence communicating with others and the ability to explain technical issues clearly.
- The ability to manage multiple tasks and priorities.
- professional, customer-focused approach with a commitment to providing high-quality support.
- Relevant IT qualifications or certifications are desirable but not essential.