Financial Administrator Apprenticeship

We’re excited to be working with Affinity Financial Planning to recruit a Financial Administrator Apprentice to join their office team! The Opportunity: To provide financial administrative support to the Practice (Affinity Wealth) and the Practice Principal to ensure the efficient processing of business, effective management of day-to-day tasks and that our clients receive the expected high level of service when contacting the practice.

What You’ll Do as a Financial Administrator Apprentice:

• Answer incoming calls, responding to client queries or where appropriate
• Learn how to use the telephone system – taking messages, ensuring all details are correct
• Manage the reception desk and initial client contact, with politeness and efficiency
• Support in managing the Principal’s diary; booking in all relevant commitments, using an electronic diary
• Support managing the Principal's ‘To do’ system, daily/weekly.
• To manage the general practice post, answering client mail or distributing as appropriate, and reviewing incoming post
• Contact clients prior to adviser meetings to confirm appointments and obtain up-to-date information in line with practice processes and adviser requirements
• Prepare documentation for initial meetings with prospective clients using a checklist to practice standards
• Ensure all records of clients’ personal details, plans and contact history
• Obtain quotations, illustrations and supporting documentation in preparation for client meetings
• Obtain valuations and information on clients' existing policies and investments; chase 3 times per week Mon – Wed – Fri, update clients on Friday
• Prepare provider responses for entry onto ACP system
• Manage responses from the ACP system in liaison with the practice principal/relevant adviser
• When trained, prepare Illustrations for critical illness, disability and life insurance needs
• Prepare proposals for the solution that the planner has selected for the client, including approved product illustrations and literature and establish details on the chosen investment platform where applicable
• To administer the submission of applications to platform/product providers and monitor relevant systems to ensure accuracy and/or acceptance
• Produce Client Suitability Reports for personalising and sign-off by the Practice Principal – Adviser, office manager
• Manage the internal processing system to ensure the delivery of ongoing service requirements, maintaining accurate CRM records
• To manage ad hoc client administration including elements such as withdrawals, changes of address, requests for documentation etc
• Provide ad hoc research and administrative support to the team as and when required
• Assist in the management of client relationships

What They’re Looking For in a Financial Administrator Apprentice:

• Have achieved maths and English to Grade 4 or above
• An interest in administration and the role of an administrator Have good attention to detail Interested in building strong client relationships
• Good communication skills Willing to understand and to try to identify issues and resolve disputes, and the ability to understand and learn to manage client expectations
• Good organisational skills
• Team player
• Ability to deliver to tight deadlines
• Strong work ethic
• Keen to learn and offer input where necessary
• An interest of the financial services market and an understanding of the role of a financial advisor
• Compliance - understand and adhere to the practice and Openwork’s systems and regulatory requirements and, where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training requirements
• IT literate, including the ability to use some or all of the following and be willing to learn: Outlook, Word, Powerpoint, Excel, Database management tools, CRM systems Willingness to learn and work as part of a team